IntelligencePlatformComputeService App quit unexpectedly error

Upgraded to Sonoma when 14.1 was released. Immediately began receiving frequent notifications,

“IntelligencePlatformComputeService

App quit unexpectedly.”


The app is located inside IntelligencePlatformComputeService.xpc, located at System/Library/PrivateFrameworks/IntelligencePlatformCompute.framework/Versions/A/XPCServices.


Killing the process seems to help.


What is this app’s use? Is anyone else experiencing this problem? How widespread is it?


Any light on the issue is appreciated.

Mac Studio, macOS 14.1

Posted on Oct 29, 2023 10:51 PM

Reply
3 replies

Nov 2, 2023 1:40 AM in response to Zig Zagg

User wrote " What is this app’s use? Is anyone else experiencing this problem? How widespread is it? "


First question - answered


2nd question - No


3rd question - not on 2 M2 Machines and 1 M1 Machine all running Sonoma 14.0 and since updated to 14.2


To avoid the question / answer and question answer scenario


Suggest the User start with Points 1 to 4 and then Test


Still having issues, move onto Steps 5 and 6 and Test Again


Still no resolve - move onto Step 7 and follow instructions therein 


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer


7 - If still having issues, post back as a reply for additional trouble shooting suggestion.

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IntelligencePlatformComputeService App quit unexpectedly error

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