My payment method is no longer working

Hi gaynell240

welcome to the Apple (user-to-user) Community.

Re: "I keep getting an email saying that my payment method is no longer working.

The credit card is active and working!"

As we are all Apple users, like yourself, no-one here can access your accounts to see what's up.

We'd still like to help though.

Eg: Could be any one of several different reasons why you receive that email.

Please see if anything below can help:

✽ iPhone 8 may need to be updated to the newest compatible iOS version iOS 16.7.2

✽ Check you are correctly signed in (to your device) with your Apple ID:

Sign in with your Apple ID - Apple Support

✽ Try restarting your device (deletes temporary files, re-establishes connections, and much more)

Often restores order if something is not working right: Restart your iPhone - Apple Support

✽ Wondering if you checked the "expiry date" on your payment method is still ok.

What to do: If you need to change or update your Apple ID payment method - Apple Support

✽ If you have disputed a charge from Apple:

you may need to authorize your card-provider to allow payments to Apple again.

✽ To check your current payment method is one Apple can accept in your country or region:

See: Payment methods that you can use with your Apple ID - Apple Support

✽ Find out how to pay an unpaid order.

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support

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✽ You can also Log-in to your Apple ID account online anytime you wish.

It is wise to ensure your details are always up-to-date.

(You can check, add, or edit your details, if you wish.) 

https://appleid.apple.com

If needed: How to: Get a verification code and sign in with two-factor authentication - Apple Support

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More help: (info. / support / contact options etc.)

✽ Apple ID support website : Apple ID - Official Apple Support

✽ Billing and Subscriptions Support website: Subscriptions and Billing - Official Apple Support

All the best :-)

On a completely different track, I'll add yet another possibility since you say your payment method is indeed working:

Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. These support articles have some guidelines:

About identifying legitimate emails from the App Store and iTunes Store --> Identify legitimate emails from the App Store or iTunes Store - Apple Support

Recognize and avoid phishing messages, phony support calls, and other scams - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Avoid scams when you use Apple Cash --> Avoid Apple Cash scams - Apple Support

Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw