Stuck on "software update" trying to set my iPhone

setting up an iPhone 14 Pro Max by transferring data from this account.

For more than an hour, I am stuck on "software update"


[Re-Titled by Moderator]

iPhone XR, iOS 15

Posted on Oct 30, 2023 8:01 PM

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Question marked as Top-ranking reply

Posted on Oct 30, 2023 8:24 PM

Carljose19 Said:

"Stuck on 'software update' trying to set my iPhone: setting up an iPhone 14 Pro Max by transferring data from this account. For more than an hour, I am stuck on 'software update'"

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Troubleshooting iPhone Updates:

Is this a used device?

You said "from this account". So, if this is a used device, have the seller perform as instructed here, including the iCloud sign out: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support. The seller should have known better.


Used or not, refer to the following....

Troubleshooting a Stalled Update:


Time to Install Security Updates:

A single iPhone security update install typically takes 5 minutes max(because of a result being configured). Multiple updates may take a few more minutes. But, if your internal storage is almost full, then it can lag, and end up quite a bit more. But, no, this is not normal; it should never take hours. So, if may be a faulty device. But, do you know how much storage you have available?


So, where to go from here...

Update the iOS Using a Computer:

Plug you iPhone into a computer > Force restart the iPhone > and then complete the update using the computer. Use my User Tip:  Update your iPhone Using a Computer - User Tip


For Future Reference...

IMPORTANT: If you have an option to update, however, then be certain you backup your iPhone first. That way, you will have something to restore your iPhone from should anything go wrong with the update

1 reply
Question marked as Top-ranking reply

Oct 30, 2023 8:24 PM in response to Carljose19

Carljose19 Said:

"Stuck on 'software update' trying to set my iPhone: setting up an iPhone 14 Pro Max by transferring data from this account. For more than an hour, I am stuck on 'software update'"

-------


Troubleshooting iPhone Updates:

Is this a used device?

You said "from this account". So, if this is a used device, have the seller perform as instructed here, including the iCloud sign out: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support. The seller should have known better.


Used or not, refer to the following....

Troubleshooting a Stalled Update:


Time to Install Security Updates:

A single iPhone security update install typically takes 5 minutes max(because of a result being configured). Multiple updates may take a few more minutes. But, if your internal storage is almost full, then it can lag, and end up quite a bit more. But, no, this is not normal; it should never take hours. So, if may be a faulty device. But, do you know how much storage you have available?


So, where to go from here...

Update the iOS Using a Computer:

Plug you iPhone into a computer > Force restart the iPhone > and then complete the update using the computer. Use my User Tip:  Update your iPhone Using a Computer - User Tip


For Future Reference...

IMPORTANT: If you have an option to update, however, then be certain you backup your iPhone first. That way, you will have something to restore your iPhone from should anything go wrong with the update

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Stuck on "software update" trying to set my iPhone

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