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My 50gb iCloud is full on my iPhone. It says I have 35.2gb of backups but when I click on the backup it says it’s 17.4gb.
Where is this missing 17.8gb and how do I free up space?
I’ve already removed many apps from being backed up and it made no difference.
Can you please provide details on what they did to resolve this?
Hi,
Exactly same issue for me, 160 GB announced in « Backups » but I only have one backup of 81 GB!
This problem since 30th of October, everything was ok for my last backup on 29th. Don’t know what happen? Issue on iCloud servers?…
They made me reset my phone to factory settings and update and delete the backup and also remove the beta version and backup again and restart over and over and eventually it went back to normal.
It just took a senior advisor to take possession of my case and over a few days she figured it out.
Not sure what you mean. It's not at all clear.
Did you mean:
You kept backup twice the size
Reset Phone
Restore phone from backup
Make a new backup
Delete backup
Restart several times
Make fresh backup
Is that it?
The issue was the backup was twice the size. I didn’t keep it. I deleted it. But there was still a backup showing. Eventually after doing a ton of stuff the backup disappeared.
The only thing you can tell Apple support is that you are having issues with your backup and tell them your issues.
Good luck!
Yes i understand that there was a ghost backup. I have the same thing after I deleted my existing backup. It showed that there was a no backup but Account Storage showed backup taking up some space.
I did contact Apple Support and they've taken logs etc. but am yet to hear from them.
Based on your comments it seems that they have no freaking idea how to fix it, just try a bunch of things and hope something fixes it.
it's a shame that this is the level of support that we're getting nowadays.
Hi, solved! Was a bug. Contact Apple Support.
Hi, is this solved on your side?
Still no solution found on my side, issue is still there, I’m interacting with Apple support since few days.
Still no solution. If they help you resolve it will you let me know?
Thanks for this! I had to talk to 5 different people but the senior advisor lady figured it out!
Is there something specific that one needs to tell Apple Support person so that they can look at that instead of running all around like a headless chicken?
Thanks
Backup is double the size of the actual backup
