unable to unlock apple id

Account recovery can take a while.

Didn't you've gotten this email?

After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access. This email arrives within 72 hours.

• If you submitted your account recovery request with iforgot.apple.com through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery. 
• To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete. 

When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to regain access to your Apple ID.

Or have you used your device? This can cancel the recovery process.

For information about how to use account recovery when you can’t reset your Apple ID password, click here --> How to use account recovery when you can’t reset your Apple ID password - Apple Support

"Check the status of your request

At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to https://iforgot.apple.com and enter your Apple ID."