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Keys not working

im setting up a new Mac and noticed keys UIOLKJM are not responsive. How do I get them to work?

MacBook Air 13″, macOS 13.5

Posted on Oct 31, 2023 5:39 AM

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Question marked as Top-ranking reply

Posted on Oct 31, 2023 7:14 AM

You didn't mention which MacBook Air model you have. I see MacOS 13.5 listed, so if yours is capable of it, I'd first recommend updating to the current MacOS 14.1 (Sonoma).


If you're up to date, first try a restart.


Next, try booting into Safe Mode and see if they work in this mode: Start up your Mac in safe mode – Apple Support (UK)


Next, I'd check System Settings (Preferences) and disable Mouse Keys in the Accessibility settings.


Next, I'd check System Settings (Preferences)-->Accessibility-->Keyboard and disable Slow Keys and Sticky Keys if they're enabled.


If none of the above do anything, you may have a hardware issue. Bring your Mac to the Apple Store and let the Genius bar take a look.


Hope this helps.


3 replies
Question marked as Top-ranking reply

Oct 31, 2023 7:14 AM in response to ewelina102

You didn't mention which MacBook Air model you have. I see MacOS 13.5 listed, so if yours is capable of it, I'd first recommend updating to the current MacOS 14.1 (Sonoma).


If you're up to date, first try a restart.


Next, try booting into Safe Mode and see if they work in this mode: Start up your Mac in safe mode – Apple Support (UK)


Next, I'd check System Settings (Preferences) and disable Mouse Keys in the Accessibility settings.


Next, I'd check System Settings (Preferences)-->Accessibility-->Keyboard and disable Slow Keys and Sticky Keys if they're enabled.


If none of the above do anything, you may have a hardware issue. Bring your Mac to the Apple Store and let the Genius bar take a look.


Hope this helps.


Keys not working

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