Keys not working
im setting up a new Mac and noticed keys UIOLKJM are not responsive. How do I get them to work?
MacBook Air 13″, macOS 13.5
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You didn't mention which MacBook Air model you have. I see MacOS 13.5 listed, so if yours is capable of it, I'd first recommend updating to the current MacOS 14.1 (Sonoma).
If you're up to date, first try a restart.
Next, try booting into Safe Mode and see if they work in this mode: Start up your Mac in safe mode – Apple Support (UK)
Next, I'd check System Settings (Preferences) and disable Mouse Keys in the Accessibility settings.
Next, I'd check System Settings (Preferences)-->Accessibility-->Keyboard and disable Slow Keys and Sticky Keys if they're enabled.
If none of the above do anything, you may have a hardware issue. Bring your Mac to the Apple Store and let the Genius bar take a look.
Hope this helps.
