Spoofed Phone Number

Asked to assist neighbour with install problem . Requirement was to input 2 factor authentication code which was to be sent to her iPhone. However, advised that her iPhone has been spoofed. Number used to make very expensive international call. Her and husband currently is discussion/dispute with mobile operator.


Suffice it say Mobile number blocked, in fact removed and disposed of!. Awaiting delivery of new SIM. How does one overcome authentication to continue problem resolution. Husband has an iPhone and no problems/ or issues have occured with this. Could this be used somehow?

iPhone 12

Posted on Oct 31, 2023 10:28 AM

Reply
1 reply

Oct 31, 2023 10:32 AM in response to majestic100

If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is from the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support


To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

● Using a web browser: Go to the Account Security section of https://appleid.apple.com .


Similar information for the iPhone can be found here --> Use two-factor authentication for your Apple ID on iPhone - Apple Support


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.



Spoofed Phone Number

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