So basically I can’t use Face ID until I update my phone

My sister has the same phone and she can enable Face ID but I can’t. Is that just my phone or do I need to do something with it? I don’t understand.

iPhone X, iOS 16

Posted on Oct 31, 2023 2:56 PM

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Question marked as Top-ranking reply

Posted on Oct 31, 2023 3:00 PM

As you've already read the Related Article linked above without a resolution to the Face ID error, your iPhone probably needs a hardware repair to the TrueDepth camera system.


Per Apple: If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.


2 replies
Question marked as Top-ranking reply

Oct 31, 2023 3:00 PM in response to Sep5280

As you've already read the Related Article linked above without a resolution to the Face ID error, your iPhone probably needs a hardware repair to the TrueDepth camera system.


Per Apple: If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.


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So basically I can’t use Face ID until I update my phone

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