Wi-fi connection issue

After updating my wife & my iPhones to iOS 17.1, we are connected to wi-fi but wi-fi doesn’t work,i have to turn off wi-fi at home we have to use cellular data instead of wi-fi, my all other apple devices, security cameras, smart home devices works fine,

iPhone 13 Pro Max

Posted on Oct 31, 2023 7:47 PM

Reply
1 reply

Oct 31, 2023 7:53 PM in response to aspatel2011

aspatel2011 Said:

"Wi-fi connection issue: After updating my wife & my iPhones to iOS 17.1, we are connected to wi-fi but wi-fi doesn’t work,i have to turn off wi-fi at home we have to use cellular data instead of wi-fi, my all other apple devices, security cameras, smart home devices works fine,"

-------


Troubleshooting iPhone WiFi not Working:

Try The Following the the Order Provided:


I. Start Here: If your iPhone, iPad, or iPod touch won’t Connect to a Wi-Fi Network - Apple Support


II. What Else to Try:

A. Restarting the iPhone:

If any changes were made (i.e. Installed Apps), then Settings (i.e Wf-Fi), may have become manipulated technically. So, try restarting the iPhone:

  1. Go To: Settings
  2. Tap: General
  3. Tap: Shut Down
  4. Slide: Your Finger to the Right


B. Disable Cellular:

Try disabling Cellular, and using Wi-Fi instead, seeing if that makes all the difference. Cellular always overrules Wi-Fi.


C. Try manually restarting your iPhone:

  1. Go To: Settings
  2. Select: General
  3. Scroll to: the Very Bottom
  4. Select: Shut Down
  5. Slide Finger: to the Right
  6. Wait: 30 Seconds
  7. Power One: the iPhone
  8. Try this Once More


III. Report this to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: that this all began after installing an update. Include the URL of this post
  4. Proceed from there as necessary

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wi-fi connection issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.