My new iPhone 12 is stuck on a screen with a lightning cable attached to a laptop image

The phone is not getting upgraded or restored and is on a 4013 error loop.


[Re-Titled by Moderator]

iPhone XR, iOS 16

Posted on Oct 31, 2023 10:51 PM

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Question marked as Top-ranking reply

Posted on Nov 4, 2023 2:09 PM

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support

Otherwise contact Apple Support for further assistance. (Also when you say new….did you just buy it from an authorized Apple retailer or is it new to you but purchased from an individual or via a resell site like eBay?)

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My new iPhone 12 is stuck on a screen with a lightning cable attached to a laptop image

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