Stopping in-app purchases
My teenage son charges in-app purchases to my iphone connected credit card. I have removed him from the family, but he is still able to do it. How to fix this?
Does he have the credit card information on his phone? If he has left the family group then he should not be able to make charges to your account unless he has somehow managed to get your card information onto his phone. If you are sure this is not the case then contact Apple.
Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support