"A problem was detected with the TrueDepth Camera. Face ID has been disabled."

I cannot use my Face ID and I got this reply when I went to the point to use it

iPhone 7 Plus, iOS 14

Posted on Nov 1, 2023 7:38 AM

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Question marked as Top-ranking reply

Posted on Nov 1, 2023 7:48 AM

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair & Service - Apple Support


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Question marked as Top-ranking reply

Nov 1, 2023 7:48 AM in response to dannette178

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair & Service - Apple Support


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"A problem was detected with the TrueDepth Camera. Face ID has been disabled."

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