Issue with transferring photos from photo library to my files

Hello,


I am currently using Iphone 15 PM ios 17.1 and have trouble transferring 5,000 of my photos from the photo library to the Files app.


  1. After selecting the 5,000 photos and click the 3 dots > share photos > save to files, the screen pops up a "preparing..." status. Once the preparing status is completed, after clicking "save to files" again, nothing is exported.
  2. The same issues applies to "Export Unmodified Originals" as well.
  3. There is no storage issue and i have plenty of storage space.
  4. I tried with just 1 photo and it does not work as well. The only way that currently works is via manual copy max. 3 photos at a time and paste on the files. Selecting more than 3 photos to copy will end up with only 3 photos to be copied.
  5. Under photo options, the format is selected as automatic and send as automatic.
  6. I have tried connecting to a hard disk directly via usb C and same issue persist.


I have another issue as well where I am unable to import the photos when connected to a PC via usb C.

(1) Import via Windows PC Photo app - It says "we send your device a notification to connect" but there was no notifications sent. I am unable to connect.

(2) Import via This PC > Apple Iphone > Internal storage folder - Either the folder is empty upon opening (although the utilized internal storage is stated correctly) or the transfer fails halfway and says the iphone device is unreachable.

Above both methods are tried using the Apple usb C cable and otterbox usb C cable.


Please assist. Thank you.

Posted on Nov 1, 2023 10:13 AM

Reply
1 reply

Nov 29, 2023 11:49 AM in response to zel-99

I am also having trouble exporting and/or saving photos from iphone to my files app. I have plenty of storage in iCloud, but I don't have a lot of storage on my phone itself. I'm not sure how these things are interconnected but I would love to know.


The problem I'm struggling with right now is sometimes I can get the picture but it doesn't come with the file name. It comes with the unique identifier that Apple uses which is about 20 characters long.


At this point I'm really starting to think that the Photos app on iPhone is no good. One time when I export or do the 'save ti files', I got a bunch of the thumbnails (instead of the actual full-size file), which I do not want. Not sure what causes that either, but it's still another issue keeping me from getting this task done.


Also have you noticed that you cannot export albums?


My goal is to clear out my iphone memory, which is only 64GB.


Thanks 😊



Issue with transferring photos from photo library to my files

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