Iphone got disconnected from WIFI during Idle Mode

Hello Team, I am using iPhone 8 plus with IOS version 16.7.2

We have setup a new WIFI network which is captive enabled. The phone works flawlessly after login with Captive authentication but when the phone goes into idle mode (screen Off), WIFI got disconnected by itself. After turning on the screen it reconnects by itself but remain disconnected during idle mode by which i am unable to receive any msgs or Emails. The same issue been identified in iPhone 12, 13, 6, 7.

The captive WIFI works fine on android hence its clearly shows that the problem is in iPhones. Had tried all the remedies available on support forums but the issue still persists.

Much appreciate if a solution on above can be provided.

iPhone 8 Plus, iOS 16

Posted on Nov 1, 2023 10:49 AM

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Posted on Nov 1, 2023 12:29 PM

No. It doesn’t remain connected. it disconnects, then has a problem when re-establishing the connection because of the captive portal.

Captive portals are typically used for guest or ‘visitor’ networks. They are not well suited to a work or home environment.

Contact your IT department and let them know you’re having problems with it.

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Question marked as Top-ranking reply

Nov 1, 2023 12:29 PM in response to sohailw

No. It doesn’t remain connected. it disconnects, then has a problem when re-establishing the connection because of the captive portal.

Captive portals are typically used for guest or ‘visitor’ networks. They are not well suited to a work or home environment.

Contact your IT department and let them know you’re having problems with it.

Nov 1, 2023 10:55 AM in response to sohailw

sohailw wrote:

Hello Team, I am using iPhone 8 plus with IOS version 16.7.2
We have setup a new WIFI network which is captive enabled. The phone works flawlessly after login with Captive authentication but when the phone goes into idle mode (screen Off), WIFI got disconnected by itself. After turning on the screen it reconnects by itself but remain disconnected during idle mode by which i am unable to receive any msgs or Emails. The same issue been identified in iPhone 12, 13, 6, 7.
The captive WIFI works fine on android hence its clearly shows that the problem is in iPhones. Had tried all the remedies available on support forums but the issue still persists.
Much appreciate if a solution on above can be provided.

That is how it works for iphone, if you want to stay connected to wifi when the phone goes to sleep is to plug your phone to a power source.

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Iphone got disconnected from WIFI during Idle Mode

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