2FA going to old number despite Apple ID having been changed to new number

My colleague is trying to share a 'Notes' page with me, it's private and takes me to 2fa and asks me to select the number for that. But the only number offered is an old number which has been deleted from my Apple ID and replaced with the new one. I have also checked my contact info on my iPhone and that only hold the new number. Help!



MacBook Pro 13″, macOS 12.6

Posted on Nov 2, 2023 8:11 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 2, 2023 12:57 PM

You likely didn't update the number in the right spot specific for two factor authentication or did not delete the old number. See "To see, add, or change your trusted phone numbers" near the bottom of Two-factor authentication for Apple ID - Apple Support


3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

2FA going to old number despite Apple ID having been changed to new number

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.