How do I reset my ipad if I don't have the original setup Apple ID?

How do I reset my ipad if I don't have the original setup Apple ID?

iPad 2, iOS 9

Posted on Nov 2, 2023 7:07 PM

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Question marked as Top-ranking reply

Posted on Nov 2, 2023 7:20 PM

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


If you cannot prove you are the owner, and you do not have the information required to remove the lock yourself, recycle the device.

1 reply
Question marked as Top-ranking reply

Nov 2, 2023 7:20 PM in response to SandyKnoll49

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


If you cannot prove you are the owner, and you do not have the information required to remove the lock yourself, recycle the device.

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How do I reset my ipad if I don't have the original setup Apple ID?

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