Stuck on a loading screen after confirming payment with my bank

I’ve had this issue for quite some time now, every time I confirm a payment with my bank, it starts loading and I’m stuck on a loading screen for way too long. It doesn’t matter if I’m on mobile data or my perfectly fine wifi, I just can’t avoid it. This time, I wanted to redeem a code I received and went to the App Store and everything went smoothly even when it came to confirming the payment with my bank for that 0,00. After confirming it showed me a basic white screen with a loading sign and no “Done” option in the top right corner like usual, it just kept loading no matter how long I waited. How do I fix this? This is getting pretty frustrating, hopefully I can get some advice here.


I can put a screenshot:



I’m on the latest iOS, 17.2


iPhone 11, iOS 17

Posted on Nov 3, 2023 1:50 PM

Reply
2 replies

Nov 3, 2023 3:44 PM in response to ananan56

You need to have a good Service and/or Wi-Fi.

Check the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

 

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support


Check the route settings -> Recommended settings for Wi-Fi routers and access points

Recommended settings for Wi-Fi routers and access points - Apple Support

 

If you need help with your Wi‑Fi password

If you need help with your Wi‑Fi password – Apple Support (UK)

  •  You need to sign in to your router.
  • The Wi-Fi network name, or SSID (service set identifier), is the name your network that has a password.

 

or If you have iOS 16 / iPadOS 16:

Go to -> Settings -> tap Wi-Fi -> tap on the hidden Password -> enter Passcode -> you will then see the Wi-Fi Password.


If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

👉 If you tried all of the above steps and you still can’t connect, contact Apple Support.

 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Stuck on a loading screen after confirming payment with my bank

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.