I purchased two $20 gift cards from two different supermarkets, both inner cards had different amounts, one was $50 and the other was $100, what do I do now?
[Re-Titled by Moderator]
iPhone X, iOS 16
Return them to the places where they were purchasd.
(and more carefully inspect the packaging seals “next time”)
Also obtain an “activation” receipt - in addition to the usual “sales” receipt - and verify that ALL the amounts and serial numbers “line up” while IN the store. See examples in image below.
Return them to the places where they were purchasd.
(and more carefully inspect the packaging seals “next time”)
Also obtain an “activation” receipt - in addition to the usual “sales” receipt - and verify that ALL the amounts and serial numbers “line up” while IN the store. See examples in image below.
Re: “… Both packets had the seals intact, they have not been opened only by me …”
That’s both unfortunate and illuminating.
Apparently the criminals now have cosmetically “plausible” counterfeit seals which they are applying …
… in this “game” of retail “Whack a Mole”
The retailer STILL owes you a refund as - for whatever the reason - the merchandise purchased WAS still defective.
Just because the retailer’s anti-fraud safeguards failed to detect the swap does not make the merchandise any “less defective.”
FWIW, when purchasing that $100 card shown in the image, the self-service checkout terminal paused and “alerted” …
… causing the attendant to come over, physically inspect the card seals, and then enter his OWN employee code with biometric authentication to allow the “Card Activation” to proceed; adding, “This part sometimes takes a ‘little while.’ “
He then instructed me to WAIT right there until the Activation Receipt printed.
Clearly, THAT particular retailer understands the HIGH potential for fraud AND appears to be taking mitigating actions.
Unfortunately, I suspect the ONLY priority for most retailers is to get the $$$ out of your wallet and to get YOU out the door as rapidly as possible.
We’ll probably never know how it occurred.
It indeed could have been an error in the manufacturing process; certainly something not unknown — or even unexpected statistically-speaking — in mass-production.
Presumably the serial numbers on the inner cards did NOT match the serials on the outer packaging ???
Regardless, your only recourse is w/ the retailer; the entity with whom you had any sort of “contract.”
The retailer would then have to address their issue with Apple (or their gift card supplier).
Both packets had the seals intact, they have not been opened only by me.
I reckon this is an apple issue, I looked at the packaging and it’s looked untouched, putting a 100$ card inside a 20$ purchase just doesn’t add up.
Apple Gift Cards have different amounts in them than stated
