2023 MacBook Air M2 15" 16 Ram 512Gb Sonoma freezes, no apparent reason?

herman7 Said:

"2023 MacBook Air M2 15" 16 Ram 512Gb Sonoma freezes, no apparent reason?: [...]I couldn't get it to respond at all, tried using Apple Menu in top left to shut down and nothing would happen.[...]"

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Getting Out of a Frozen Screen:

Use my Use Tip: [command+tab] Use it to Access your Mac when Something is Not Responding - User Tip

"2023 MacBook Air M2 15" 16 Ram 512Gb Sonoma freezes, no apparent reason?: [...]Yes, I'm new to Mac systems. Is there a way to figure out what's going on?"

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Finding Out why Something Occurred:

Use the Console App:

1. Go to: Applications > Utilities. > Console.app
2. Click: system.log on the left
3. Look for: the approximate time this would have occurred.

What shows? There may have been a crashed app.

herman7 Said:

"Everything seemed fine once it shut down and restarted, I haven’t installed any antivirus software as I was informed it wasn’t necessary as you mentioned. I’m hoping this isn’t going to be a recurring theme and in case it was I thought I’d ask here and get a get an informed response from the collective wisdom, Thanks."

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You are welcome.

For note...

Scan your Mac for Malware: 

Use MalwareBytes for Mac --- This is software that searches for malware/adware. So, scan with it and then remove what is found. Once removed, uninstall MalwareBytes for Mac. Then restart the Mac. Note that Malwarebytes is an app that is developed by long time users of these forums, making it the only Security Software for an Apple device.

Downloads:

1. Malwarebytes Anti-Malware for Mac
2. Malwarebytes Uninstaller

For sure, you shouldn't be having any issues with your new MBA.

So I see you were able to shut it down. When you restarted, did things return to normal or are you still experiencing issues?

Since you said you're new to Macs, I'd ask if you've installed any anti-virus, "Mac Cleaners", "Mac Optimizers" or VPN software on this Mac? If so, use the manufacturer's uninstaller to erase them from your Mac....they're simply not needed on a Mac, and almost always create more issues than they prevent. Simply dragging the app's icon to the trash doesn't rid your Mac of everything...hence my statement about using their respective uninstallers.

Hope this helps.

🤞🤞

I meant to add to my last reply that this Mac User Guide may be helpful: Welcome to MacBook Air Essentials - Apple Support