My Name, Apple ID, ICloud, media and purchases is grayed out. I can’t access any of these?

When I open settings it’s the first tab at the top. This is a new phone.

iPhone 14, iOS 17

Posted on Nov 5, 2023 6:16 PM

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Question marked as Top-ranking reply

Posted on Nov 5, 2023 11:13 PM

Re: new phone: My Name, Apple ID, ICloud, media and purchases is grayed out. I can’t access any of these?


Wondering if you have tried signing in (to your new iPhone) with your Apple ID:

How to: Sign in with your Apple ID - Apple Support


If needed:

You can also try signing in to your Apple ID account online on a trusted device to edit / check your details:

Apple ID sign-in webpage: https://appleid.apple.com/

and / or

How to: Get a verification code and sign in with two-factor authentication - Apple Support

5 replies
Question marked as Top-ranking reply

Nov 5, 2023 11:13 PM in response to HeartTxnurse

Re: new phone: My Name, Apple ID, ICloud, media and purchases is grayed out. I can’t access any of these?


Wondering if you have tried signing in (to your new iPhone) with your Apple ID:

How to: Sign in with your Apple ID - Apple Support


If needed:

You can also try signing in to your Apple ID account online on a trusted device to edit / check your details:

Apple ID sign-in webpage: https://appleid.apple.com/

and / or

How to: Get a verification code and sign in with two-factor authentication - Apple Support

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My Name, Apple ID, ICloud, media and purchases is grayed out. I can’t access any of these?

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