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I can't open the image in the email attachment sent from the Mail application /macOS Sonoma/ on the iPhone

When I send an email with an image attached from Mail 16.0 /macOS Sonoma/, the attachment cannot be viewed on an iPhone with iOS 17.2. Other formats such as PDF, etc. ... can be displayed. If I send the image along with the PDF, it can also be viewed.


After reviewing the sent emails with attachments, I find that the problem occurred at the same time that macOS Sonoma was installed.


What is the problem? Has anyone encountered this?


I am attaching a screen from the iPhone attachment, which cannot be displayed.


Posted on Nov 7, 2023 5:56 AM

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2 replies

Nov 8, 2023 10:11 AM in response to hatatitlaaa

hatatitlaaa wrote:

When I send an email with an image attached from Mail 16.0 /macOS Sonoma/, the attachment cannot be viewed on an iPhone with iOS 17.2. Other formats such as PDF, etc. ... can be displayed. If I send the image along with the PDF, it can also be viewed.

After reviewing the sent emails with attachments, I find that the problem occurred at the same time that macOS Sonoma was installed.

What is the problem? Has anyone encountered this?

I am attaching a screen from the iPhone attachment, which cannot be displayed.


https://discussions.apple.com/content/attachment/a144f20b-1605-458c-bfd1-f293f0acc5eb



Verify iPhone>Settings>Mail>Privacy Protection>


Block All Remote Content OFF



Nov 9, 2023 6:33 AM in response to leroydouglas

Thanks, I tried it, I turned off the Privacy setting in the Mail app as well on the iPhone, but the problem persisted. However, after a long time of testing various options, I found that the problem is "signature" and "Message format > Formatted text". Whether I add formatted signature text or text with the default font, the sent image cannot be displayed on the iPhone and is not visible through Roundcube, my provider's web interface.


macOS Sonoma was also reinstalled but no changes.


I don't know at all what the solution could be.

I can't open the image in the email attachment sent from the Mail application /macOS Sonoma/ on the iPhone

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