iPod model A2178 frozen

Apple logo flashes on and off. Can't do a thing with it. Can't even turn it off. Please help me to get this unstuck. Thank you so much.

Posted on Nov 7, 2023 7:35 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 8, 2023 3:04 AM

Does the device have enough power?


If the battery is run down, then the device may power up with the Apple logo but immediately turn off again because it doesn't have enough power. In some cases, the device may try to start up again, in which case the same symptoms take place again.


Plug the device into a power supply and make sure that it is being charged. Try different cable or power supply if you have any doubts.

1 reply
Question marked as Top-ranking reply

Nov 8, 2023 3:04 AM in response to RavenCrowe8

Does the device have enough power?


If the battery is run down, then the device may power up with the Apple logo but immediately turn off again because it doesn't have enough power. In some cases, the device may try to start up again, in which case the same symptoms take place again.


Plug the device into a power supply and make sure that it is being charged. Try different cable or power supply if you have any doubts.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPod model A2178 frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.