iPhone 7 Black Screen

The screen on my iPhone 7 doesn't display anything. The phone turns on, all of the buttons on it still work, I can still hear sound through the speakers, and can connect it to my iMac. However, the screen only lights up with a black screen, and doesn't display anything else at all. I've tried restarting the phone multiple times, and I have also completely restored the iPhone. I don't know how else to troubleshoot this, and I'm not sure it's a hardware issue, because the screen still turns on.

Earlier iPhone models

Posted on Nov 7, 2023 12:33 PM

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Question marked as Top-ranking reply

Posted on Nov 7, 2023 12:40 PM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations


2 replies
Question marked as Top-ranking reply

Nov 7, 2023 12:40 PM in response to FaizShamim

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations


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iPhone 7 Black Screen

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