Cannot close Find My iPad

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Level 1

4 points

Cannot close Find My iPad

I have an iPad Air (4th generation) running IOS 16.7. The iPad is unable to access the internet either through the home router or my Personal Hotspot. In the Wi-fi setting, it seems that the iPad can connect to the iPhone and router.

I have tried many of the suggested solutions, but am left with one - back up the iPad and performa an Erase All Content and Settings. I have been unable to complete this action as the iPad continues to turn on the Find My toggle every time I turn it off. Accessing the iPad through my Mac I have the same problem - unable to turn off the Find My function. I have deleted the device from my iCloud account, but this has not worked either.

The question then is how can I turn off the Find My iPad toggle so that I can perform an Erase All Content and Settings.

Looking forward to any help. Cheers. Fred

iPad Air

Posted on Nov 9, 2023 6:17 AM

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Answer 1

Top-ranking reply

LotusPilot

Level 10

306,663 points

Nov 9, 2023 6:24 AM in response to fmg241

Deleting your iPad from your AppleID has removed the opportunity to disable the iPad's Activation Lock - to which the inability to disable Find My relates. Never remove a device from your AppleID account before the Activation lock has been removed - as this effectively disables the iPad.

Your only option is to perform a factory restore - and then setup the iPad using the same AppleID.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Once setup and re-associated with your AppleID account, you will be able to deactivate Find My - and the Activation Lock.

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Answer 2

fmg241 Author

Level 1

4 points

Nov 10, 2023 4:26 AM in response to LotusPilot

Hi LotusPilot

Thanks for your reply.

What I am trying to do is perform a factory reset. Unfortunately connecting to my Mac also requires that the Find My is turned off. What else could you suggest?

Cheers

PROBLEM SOLVED: Deleted VPN

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Cannot close Find My iPad

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