Calls go straight to voicemail on iPhone 14

Hi, I have the iphone 14. When people call me (not all of the time), the phone rings twice for them and then goes straight to voicemail. I do not see or hear the call. I do not have on any settings that would allow this. All my settings are where they should be. This is random. Sometimes, the calls go through and sometimes they do not. I have missed important work calls due to this. Thanks!


[Re-Titled by Moderator]

iPhone 14, iOS 17

Posted on Nov 9, 2023 7:43 AM

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Posted on May 8, 2024 8:06 AM

I was having the same issue with iPhone 11. It looks like it was an update with 17.4.1. Go into Settings, then Phone, then Live Voicemail and turn it off. Immediately started working for me. Hope this helps everyone else.

18 replies

Nov 9, 2023 7:45 AM in response to rngjhames

  1. Check your DND status - If you're experiencing issues with notifications or incoming calls, it's important to check your Do Not Disturb (DND) status. On most devices, you can access this setting by going to "Settings" and selecting "Do Not Disturb." Make sure DND is turned off or adjust the settings to allow desired notifications and calls to come through.
  2. Check BedTime status - If you're using the Bedtime feature on your iPhone, you can track your sleep patterns and set a schedule for waking up and going to bed. To check your Bedtime status, open the "Clock" app and tap on the "Bedtime" tab. Ensure that your sleep schedule is accurately configured, allowing your device to provide sleep analysis and reminders accordingly.
  3. Check your Sound Volume - If you're experiencing low or no sound on your iPhone, it's essential to check your sound volume settings. You can adjust the volume by using the physical volume buttons on the side of your device or by going to "Settings" and selecting "Sounds & Haptics." Ensure that the volume is turned up and not muted.
  4. Check your Ringer switch - If you're not receiving any sound notifications for calls or messages, it's important to check the position of your device's ringer switch. Depending on the model of your iPhone, the ringer switch is located on the side or top of the device. Make sure the switch is not set to the silent or muted position.
  5. Check Call Audio Routing - If you're having issues with audio during calls, such as not hearing the caller or distorted sound, you should check the Call Audio Routing settings. On an iPhone, you can access this by going to "Settings," selecting "Accessibility," and then "Audio/Visual." Ensure that the audio routing is set to the desired option, such as Bluetooth, speaker, or automatic.
  6. Check Auto Answer Calls - If your iPhone is automatically answering calls without your input, it's important to disable the Auto Answer Calls feature. Go to "Settings," select "Accessibility," and then "Touch." From there, disable the "Auto Answer Calls" option to regain control over incoming calls.
  7. Check Connection with Bluetooth Audio - If you're having trouble streaming audio from your iPhone to Bluetooth devices, it's crucial to check the Bluetooth connection. Make sure Bluetooth is turned on in the device settings, and try reconnecting your iPhone to the Bluetooth audio device. If the problem persists, you may need to unpair and repair the devices or troubleshoot further using Apple Support resources.
  8. Check whether in Headset Mode - If your iPhone seems stuck in headphone mode despite no headphones being connected, it could be a software issue. You can try solving this by cleaning the headphone jack with compressed air or gently inserting and removing headphones a few times. If the problem persists, you may need to seek assistance from Apple Support for further troubleshooting steps or possible repairs.


Jan 12, 2024 7:54 AM in response to rngjhames

Yes, I think we are all going to be caught in this endless loop of Apple saying it's not the phone and the carrier saying it's not them.


I tend to think it's the phone, as we all have different carriers (I have T-Mobile) and am having this very same issue. I have tried everything under the sun to try to correct this issue and nothing seems to resolve it. I find it amazing that the basic function of the phone (to make and receive calls) does not seem achievable and is an issue.

Nov 9, 2023 8:03 AM in response to SravanKrA

Thank you for your input. I have done all of these in the past and it still randomly happens. I am not sure if it's Verizon. I called Verizon, they put in a ticket, then closed the ticket, and it's still happening. I went to the Apple Store and they said my phone was fine and it was my carrier. I can't seem to fix this and I am missing calls!

Jan 12, 2024 6:59 AM in response to rngjhames

I have this issue as well and have tried everything under the sun to make it stop. I have TMobile so this appears to be a phone issue, as there are several threads about this and folks have different carriers.


I keep trying to fix it, but it is maddening that the one basic function this phone should be able to complete, make and receive calls, it seems unable to perform.

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Calls go straight to voicemail on iPhone 14

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