iPhone won't turn on or off

I have an iPhone that won't turn on or turn off


[Re-Titled by Moderator]

iPhone 11 Pro Max, iOS 17

Posted on Nov 9, 2023 10:02 AM

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Question marked as Top-ranking reply

Posted on Nov 9, 2023 11:01 AM

Perform a Forced Restart on the phone. Follow the instructions very carefully. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

1 reply
Question marked as Top-ranking reply

Nov 9, 2023 11:01 AM in response to abderazak240

Perform a Forced Restart on the phone. Follow the instructions very carefully. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation.....or, if it doesn't.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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iPhone won't turn on or off

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