Who can I call about an unauthorized payment

I need to speak to someone about an authorized payment that is trying to be taken from my bank account

iPhone 13, iOS 16

Posted on Nov 10, 2023 1:54 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 10, 2023 5:33 PM

Hi Mony 22,

welcome to the Apple (user-to-user) Community.


Re: Who can I call about an unauthorized payment


It is not easy to guess who is responsible for attempting to make an unauthorized payment from your post.

We are all Apple users, like yourself in the Apple community ... no-one here has access to your accounts or details.

We'd like to help, however.

_____________

For Apple Card:

You can dispute charges or report transaction issues for your Apple Card account on your iPhone.

How to: Dispute a charge to your Apple Card - Apple Support

or

For contact options: There is a "Get support -start now" link on the Apple Card Support Website (link below)

Apple Card - Official Apple Support

___________________

For Apple ID Account:

Only if money has been deducted (not pending) can you claim a refund:

Request a refund for apps or content that you bought from Apple - Apple Support

Yet you can also: Find the URL for media content to report a concern - Apple Support

and

Report a problem: https://reportaproblem.apple.com/?s=6


If needed: For Apple purchases and products:

There are contact options at the bottom of the webpages below:

Apple ID Support Webpage: Apple ID - Official Apple Support.

or

Billing and Subscriptions Support Webpage: Subscriptions and Billing - Official Apple Support


You can also: Get help with security issues - Apple Support if necessary.

___________________________________________________________________________________


The best source of help for a product not made by Apple (a third-party product)

is the company or person who made it—its vendor or developer:

How to contact an app developer - Apple Support

or

How to: Contact a third-party vendor - Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Nov 10, 2023 5:33 PM in response to Mony22

Hi Mony 22,

welcome to the Apple (user-to-user) Community.


Re: Who can I call about an unauthorized payment


It is not easy to guess who is responsible for attempting to make an unauthorized payment from your post.

We are all Apple users, like yourself in the Apple community ... no-one here has access to your accounts or details.

We'd like to help, however.

_____________

For Apple Card:

You can dispute charges or report transaction issues for your Apple Card account on your iPhone.

How to: Dispute a charge to your Apple Card - Apple Support

or

For contact options: There is a "Get support -start now" link on the Apple Card Support Website (link below)

Apple Card - Official Apple Support

___________________

For Apple ID Account:

Only if money has been deducted (not pending) can you claim a refund:

Request a refund for apps or content that you bought from Apple - Apple Support

Yet you can also: Find the URL for media content to report a concern - Apple Support

and

Report a problem: https://reportaproblem.apple.com/?s=6


If needed: For Apple purchases and products:

There are contact options at the bottom of the webpages below:

Apple ID Support Webpage: Apple ID - Official Apple Support.

or

Billing and Subscriptions Support Webpage: Subscriptions and Billing - Official Apple Support


You can also: Get help with security issues - Apple Support if necessary.

___________________________________________________________________________________


The best source of help for a product not made by Apple (a third-party product)

is the company or person who made it—its vendor or developer:

How to contact an app developer - Apple Support

or

How to: Contact a third-party vendor - Apple Support


All the best :-)

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Who can I call about an unauthorized payment

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