My account was disabled and I cannot update my apps, and I do not know what to do HELP

Someone was charging money to my account and my bank was working to get my money back

iPhone 13 Pro Max, iOS 16

Posted on Nov 10, 2023 4:05 PM

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Question marked as Top-ranking reply

Posted on Nov 10, 2023 4:12 PM

You may need to update your payment information. In most cases when fraud is reported to your bank, they will cancel your current cards and issue you new ones. To get the exact reason for your issue, you will need to use this link for help is your account is disabled in the App Store.

If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


If that is not the message you get then you should use the Contact Apple Support link on the bottom of this page.

If your payment method is declined in the App Store or iTunes Store - Apple Support

2 replies
Question marked as Top-ranking reply

Nov 10, 2023 4:12 PM in response to hilary1128

You may need to update your payment information. In most cases when fraud is reported to your bank, they will cancel your current cards and issue you new ones. To get the exact reason for your issue, you will need to use this link for help is your account is disabled in the App Store.

If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


If that is not the message you get then you should use the Contact Apple Support link on the bottom of this page.

If your payment method is declined in the App Store or iTunes Store - Apple Support

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My account was disabled and I cannot update my apps, and I do not know what to do HELP

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