Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need to unlock my moms ipad but i do not know the password.

Please help me..we do not have my moms iPad password. Thank you!

Posted on Nov 10, 2023 8:53 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2023 12:54 AM

If you forgot your iPad passcode


If you enter the wrong passcode on your iPad Lock Screen too many times, an alert lets you know that your iPad is disabled. (Learn what to do if you see "[Device] unavailable" or "Security Lockout" on your iPad.)

If you can't remember your passcode when you try again, you need to use a computer to put your iPad in recovery mode. This process deletes your data and settings, including your passcode, giving you access to set up your iPad again.

After you erase your iPad, you can restore your data and settings from backup. If you didn't back up your iPad, you can set it up as a new device and then download any data that you have in iCloud.

Step 1: Make sure that you have a computer (Mac or PC)

This process requires a Mac or PC. If you're using a PC, make sure that it has Windows 10 or later and that iTunes is installed. You also need the cable that came with your iPad, or another compatible cable, to connect your iPad to the computer.

If you don't have a computer and you can't borrow one, you need to go to an Apple Store or Apple Authorized Service Provider for help.


Step 2: Turn off your iPad

  1. Unplug your iPad from the computer if it's connected.
  2. Turn off your iPad using the method for your iPad model:
  • If your iPad doesn't have a Home button: Press and hold one of the volume buttons and the top button at the same time until the power off slider appears.

  • If your iPad has a Home button: Press and hold the top button until the power off slider appears.
  1. Drag the slider to turn off your iPad, then wait a minute to make sure that it turns off completely.


Step 3: Put your iPad in recovery mode

  1. Get ready by finding the button on your iPad that you'll need to hold in the next step:
  • iPad models that don't have a Home button use the top button.

  • iPad models that have a Home button use the Home button.
  1. Press and hold the correct button for your iPad while immediately connecting your iPad to the computer. Don't let go of the button.
  2. Keep holding the button until you see the recovery mode screen on your iPad, then let go.
  3. If you see the passcode screen, you need to turn off your iPad and start again.

If you can't get your iPad to show the recovery mode screen and you need help, contact Apple Support.


Step 4: Restore your iPad

  1. Locate your iPad in the Finder or in iTunes on the computer that it's connected to. (Learn how to find your connected iPad.)
  2. Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPad and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPad and start again.

  3. Wait for the process to finish. 
  4. Disconnect your iPad from the computer, then set up and use your iPad


Need more help?

If you can't complete any of these steps, if you're still prompted for a passcode, or if you need any other assistance, contact Apple Support.


Hope that helps

3 replies
Question marked as Top-ranking reply

Nov 11, 2023 12:54 AM in response to NanaFran-55

If you forgot your iPad passcode


If you enter the wrong passcode on your iPad Lock Screen too many times, an alert lets you know that your iPad is disabled. (Learn what to do if you see "[Device] unavailable" or "Security Lockout" on your iPad.)

If you can't remember your passcode when you try again, you need to use a computer to put your iPad in recovery mode. This process deletes your data and settings, including your passcode, giving you access to set up your iPad again.

After you erase your iPad, you can restore your data and settings from backup. If you didn't back up your iPad, you can set it up as a new device and then download any data that you have in iCloud.

Step 1: Make sure that you have a computer (Mac or PC)

This process requires a Mac or PC. If you're using a PC, make sure that it has Windows 10 or later and that iTunes is installed. You also need the cable that came with your iPad, or another compatible cable, to connect your iPad to the computer.

If you don't have a computer and you can't borrow one, you need to go to an Apple Store or Apple Authorized Service Provider for help.


Step 2: Turn off your iPad

  1. Unplug your iPad from the computer if it's connected.
  2. Turn off your iPad using the method for your iPad model:
  • If your iPad doesn't have a Home button: Press and hold one of the volume buttons and the top button at the same time until the power off slider appears.

  • If your iPad has a Home button: Press and hold the top button until the power off slider appears.
  1. Drag the slider to turn off your iPad, then wait a minute to make sure that it turns off completely.


Step 3: Put your iPad in recovery mode

  1. Get ready by finding the button on your iPad that you'll need to hold in the next step:
  • iPad models that don't have a Home button use the top button.

  • iPad models that have a Home button use the Home button.
  1. Press and hold the correct button for your iPad while immediately connecting your iPad to the computer. Don't let go of the button.
  2. Keep holding the button until you see the recovery mode screen on your iPad, then let go.
  3. If you see the passcode screen, you need to turn off your iPad and start again.

If you can't get your iPad to show the recovery mode screen and you need help, contact Apple Support.


Step 4: Restore your iPad

  1. Locate your iPad in the Finder or in iTunes on the computer that it's connected to. (Learn how to find your connected iPad.)
  2. Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPad and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPad and start again.

  3. Wait for the process to finish. 
  4. Disconnect your iPad from the computer, then set up and use your iPad


Need more help?

If you can't complete any of these steps, if you're still prompted for a passcode, or if you need any other assistance, contact Apple Support.


Hope that helps

Nov 11, 2023 1:49 AM in response to NanaFran-55

An iPad will be disabled or indicate that it is unavailable if an incorrect Passcode is entered too many times.


A forgotten or unknown iPhone/iPad passcode cannot be recovered - and neither can it be reset or modified from another device. If you see a waiting period you can wait and try again to input the correct Passcode; otherwise, the iPad must be restored.


You may find this support page to be helpful:

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support



iPadOS 17 or later with a forgotten Passcode


If you have changed your passcode in iOS/iPadOS 17 and later - and have since forgotten the new Passcode - you may be able to recover access using your previous Passcode. Passcode Reset gives you 72 hours to use your old Passcode to access your device; when you access your device in this way, you must change your passcode again immediately:

Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support


If you cannot use the new Passcode Reset feature, you must use another method.



iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support

I need to unlock my moms ipad but i do not know the password.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.