Can't Open Note

Greetings!


iOS 16.7.2 (on all the target devices)


I am trying to share (in collaborate mode) a note with my iCloud family member.

The recipient goes to Messages, opens the iMessage with the shared note and gets:


Thank you.

iPhone XS Max

Posted on Nov 10, 2023 11:21 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2023 2:07 AM

There are a few things you can try if you're getting the error message "Sorry, this note can't be opened right now. Please try again later" when trying to open a shared note on your iPhone:


  1. Make sure you have a strong internet connection. Shared notes are stored in iCloud, so you need an internet connection to open them.
  2. Make sure you're signed in to iCloud with the same Apple ID that the note was shared with. To check this, go to Settings > [Your Name] > iCloud and make sure that Notes is turned on.
  3. Update the Notes app. Sometimes errors like this can be fixed by updating to the latest version of the app. To check for updates, go to the App Store and tap the Updates tab.
  4. Restart your iPhone. This can often fix minor software glitches.
  5. Ask the person who shared the note to resend it. It's possible that there was a problem with the original share.


Here are some additional tips:

  • Make sure that the person who shared the note with you has enough iCloud storage space. If they don't, they won't be able to share the note with you.
  • Make sure that you have enough iCloud storage space on your own device. If you don't, you won't be able to open the shared note.
  • Try opening the shared note on a different device, such as an iPad or Mac. If you're able to open it on another device, then the problem is likely with your iPhone.


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



2 replies
Question marked as Top-ranking reply

Nov 11, 2023 2:07 AM in response to Andrey_Kazak

There are a few things you can try if you're getting the error message "Sorry, this note can't be opened right now. Please try again later" when trying to open a shared note on your iPhone:


  1. Make sure you have a strong internet connection. Shared notes are stored in iCloud, so you need an internet connection to open them.
  2. Make sure you're signed in to iCloud with the same Apple ID that the note was shared with. To check this, go to Settings > [Your Name] > iCloud and make sure that Notes is turned on.
  3. Update the Notes app. Sometimes errors like this can be fixed by updating to the latest version of the app. To check for updates, go to the App Store and tap the Updates tab.
  4. Restart your iPhone. This can often fix minor software glitches.
  5. Ask the person who shared the note to resend it. It's possible that there was a problem with the original share.


Here are some additional tips:

  • Make sure that the person who shared the note with you has enough iCloud storage space. If they don't, they won't be able to share the note with you.
  • Make sure that you have enough iCloud storage space on your own device. If you don't, you won't be able to open the shared note.
  • Try opening the shared note on a different device, such as an iPad or Mac. If you're able to open it on another device, then the problem is likely with your iPhone.


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



Nov 12, 2023 6:47 AM in response to SravanKrA

  1. I have a strong internet connection.
  2. The family member has signed in to iCloud with the same Apple ID that the note was shared with. If the recipient goes to Settings > [Your Name] > iCloud then Notes is turned on.
  3. The iOS and Notes app have been updated to the the latest version.
  4. Restart of the recipient iPhone does not solve the issue.

I ma the person who shared the note, but re-sending/re-sharing does not help.


On some additional tips:

  • I made sure that the person who shared the note with you has enough iCloud storage space.
  • I made sure that I have enough iCloud storage space on my own device.
  • The recipient has no different Apple devices to test opening the shared note on a different device, such as an iPad or Mac.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't Open Note

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