I need help

I’m trying to transfer my iPhone 12 to the iPhone 15 I want to start over

iPhone 12, iOS 17

Posted on Nov 11, 2023 2:09 PM

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Question marked as Top-ranking reply

Posted on Nov 11, 2023 2:30 PM

To start over with iPhone setup, erase the phone as described in the following from Use iCloud to transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch - Apple Support

(works with any of the methods of transferring data, not just iCloud)


Turn on your new device. A "Hello" screen should appear. If you've already set up your new device, you need to erase it before you can use these steps.* 


* To erase your device that's using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Erase All Content and Settings. On iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Erase All Content and Settings. This erases all data on your device. After you erase it, your device restarts and the "Hello" screen appears. 

1 reply
Question marked as Top-ranking reply

Nov 11, 2023 2:30 PM in response to Margie527

To start over with iPhone setup, erase the phone as described in the following from Use iCloud to transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch - Apple Support

(works with any of the methods of transferring data, not just iCloud)


Turn on your new device. A "Hello" screen should appear. If you've already set up your new device, you need to erase it before you can use these steps.* 


* To erase your device that's using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Erase All Content and Settings. On iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Erase All Content and Settings. This erases all data on your device. After you erase it, your device restarts and the "Hello" screen appears. 

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