Hi .my son can’t unlock his IPhone XR
My son changed his passcode and now his phone is not recognizing his Face ID and not opening because he doesn’t remember the passcode
iPhone 13 Pro Max, iOS 17
Question marked as
To unlock your iPhone, follow the steps described in the Apple article:
(< iOS 15.2) -> If you forgot your iPhone passcode
If you forgot your iPhone passcode - Apple Support
- If you don't have a computer and you can't borrow one, you need to go to an Apple Retail Store or Apple Authorized Service Provider for help.
(iOS 15.2 and newer) you don’t need to have a computer -> If you see an iPhone or iPad unavailable message or Security Lockout screen
If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support
Temporarily use your old passcode when you forget your new passcode on iPhone or iPad
- In iOS 17, iPadOS 17, and later, Passcode Reset helps you maintain access to your phone if you forget your new passcode.
Or see: