Apple Classroom student ipads appear offline

When using apple classroom all student ipads (8 in total) will say offline while they are in use. They are on the same wifi and bluetooth is on.

iPad 2, iOS 9

Posted on Nov 12, 2023 7:49 AM

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Apple Classroom Not Working We quite often have issues with Apple Classroom not working at our school. Pupils show as offline, despite having bluetooth and wifi switched on by default on our MDM (Jamf Pro), set up on Teacher iPads, settings configured and greyed out for pupils. All are on the latest iPadOS. They are physically in the same classroom. It is putting off teachers from using it, since it is so unreliable, which is so frustrating. Does anyone have any suggestions?
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Students appear offline in Apple Classroom As many threads here, we have same issue that students appear offline. Every contact with support the advise is to upgrade iOS. This fixes the problem, but after a week or few weeks more and more students appear offline again. WiFi is ok. Even WiFi on 2.4Ghz is turned off to have the least as possible issue with bluetooth. Even having a debug profile installed and send report to Apple. What has Apple done with it? Nothing at all. Restarting the iPad has same effect as the upgrade. So the upgrade did not fix the issue, but the reboot did fix the issue temporarly. For few years I am in contact with Apple support. Now it is getting started frustrating. Apple support, why does it exist? Contacting them several times and getting no response at all. Not even once. But when contacting the contact centre again, they promise to escalate this issue. Apple is not capable for making a product which is working fine. Working fine in 99% of cases. I am not even asking 100%. But for over thousand iPads I would be happy if after one month "only 10" iPads have an issue with apple classroom, but there are some classes with 25 students where 15 iPads do not work. Apple, you are doing a bad job! Be ashamed for this service. If I called the service desk or did not call the service desk for this case, it does not make any difference.
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Apple Classroom student ipads appear offline

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