Cannot update my iPhone

I can’t update my iphone iOS is not working


[Re-Titled by Moderator]

iPhone XR, iOS 13

Posted on Nov 12, 2023 3:23 PM

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Question marked as Top-ranking reply

Posted on Nov 12, 2023 3:36 PM

What happens when you try?


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple



2 replies
Question marked as Top-ranking reply

Nov 12, 2023 3:36 PM in response to owoyele176

What happens when you try?


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple



Nov 12, 2023 4:01 PM in response to owoyele176

owoyele176 Said:

"Cannot update my iPhone: I can’t update my iphone iOS is not working"

-------


Updating an iPhone XR to iOS17:



Update Using a Computer:

Have a Computer Handy? If so, try using a computer to update. Go here: Update your iPhone Using a Computer - User Tip


Use of Ethernet:

If WiFi is not a successful option for you, then see about using Ethernet to get a reliable signal. If there is not Ethernet port, then his would be the adapter to use: The Belkin USB-C to Gigabit Ethernet Adapter - Apple

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Cannot update my iPhone

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