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Citavi Web App not working

I want to create a Web App on MacOS Sonoma for Citavi Web. I follow the usual steps and, at first, it works fine. But after restarting the Web App or the Mac, the Web App only shows a blank screen and instead opens up a Safari Window that is only showing a loading icon.


Does anyone have a solution to this or has anyone encountered a similar issue for another website?


Thanks!

Mac mini (M2, 2023)

Posted on Nov 14, 2023 5:27 AM

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Question marked as Best reply

Posted on Nov 14, 2023 6:47 AM

moryyy wrote:

Yes, apparently it works fine for me with this site. So it is just a Citavi issue which begs the question whether there is a fix to it...

The most likely cause is that when you save the web app, you are saving a deep link. Then, after you've lost your session, you try to reconnect to that deep link and the Citavi site doesn't not properly handle that. It should redirect you back to the login and then back to your deep link.


Try to recreate the web app by going back to the starting page. Make sure you are not logged in. Save that page as a web app. You will probably have to sign in every time you use it, but at least it will work.

11 replies
Question marked as Best reply

Nov 14, 2023 6:47 AM in response to moryyy

moryyy wrote:

Yes, apparently it works fine for me with this site. So it is just a Citavi issue which begs the question whether there is a fix to it...

The most likely cause is that when you save the web app, you are saving a deep link. Then, after you've lost your session, you try to reconnect to that deep link and the Citavi site doesn't not properly handle that. It should redirect you back to the login and then back to your deep link.


Try to recreate the web app by going back to the starting page. Make sure you are not logged in. Save that page as a web app. You will probably have to sign in every time you use it, but at least it will work.

Nov 14, 2023 6:07 AM in response to dialabrain

The creation itself is not the problem, just the continued use. When first creating it, it works perfectly fine (even though I should have to log-in first). Only after restarting the web app, it remains blank and opens the safari window (presumably the log-in prompt) that's is loading indefinitely.


Do sites that require a log-in usually work with web apps or is this a known issue?

Citavi Web App not working

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