Downloaded WhatsApp on my iPad and suddenly they charge 15 from my account

You will need to wait for the related purchase invoice to arrive from Apple via email - this usually arriving with 24 hours.

In many countries/regions, App purchases are final. However, within the invoice email will be a “Report A Problem” link - where you may request that an App purchase is cancelled. Apple, at their absolute discretion, may cancel the purchase and make a refund to the registered Payment Method that was used to purchase the App.

You should note that discretionary cancellation/refund is not a mechanism for testing software - and returning if not to your liking. 

More information about requesting refund for unintended App purchases can be found here:

Request a refund for apps or content that you bought from Apple - Apple Support

The following links should help you to both identify and manage any recurring Apple service subscriptions associated with your AppleID account:

If you want to cancel a subscription from Apple - Apple Support

Manage App Store purchases, subscriptions, settings, and restrictions on iPad - Apple Support

Subscriptions and Billing - Official Apple Support

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

Did you purchase this App from the Apple App Store - someplace else? If you purchased from elsewhere, Apple will not be involved in the transaction and will be unable to assist.

If the App was purchased from the App Store App, contact Apple Support:

Official Apple Support

Hi 0Mar, it seems this app Is untrustworthy and your not the only user that has had funds removed from your account unwillingly, Were the funds removed from your apple ID or a bank/credit/debit account?

-Defi

To reiterate, assuming that the App purchase/subscription was made from the Apple App Store, you will need to wait for the related purchase invoice to arrive from Apple via email - this usually arriving with 24 hours.

The Apple Support Community (ASC) is a user-to-user technical form. Other than the site Moderators, Apple neither monitor nor participate within the Community.

Contributors here are all end-users, just like you. Other than providing advice, nobody here can assist you with billing or refunds.

Nobody here can get the money back for you. Nobody here has the power to claw back 14.99 from the vendor, and deposit it in your bank account.

Several people have tried to be helpful by suggesting that you contact Apple, the app vendor, and/or your bank.

If that's not good enough for you, you are on your own.

None of us are employees of Apple, the app vendor, or your bank, to the best of my knowledge. We cannot check your financial transactions, nor would most people want any random stranger in the world to be able to do so.

No, I will not give you my real name; nor, I suspect, will anyone else here disclose theirs. That is information that you do not need to know.

RE: “You are working as an Apple support employee to solve our problems.”

No, I am not. I have never been an Apple employee of any sort. Many of the other people here have also never been Apple employees. They help out other Apple users with technical questions just because they can.

if you think that I am an Apple Support employee and that this gives you some special hold over me, or obligation to you, you are mistaken.

0Amr2dz4j wrote:

You are working as an Apple support employee to solve our problems.

If you read what I have asked rather than providing random answers.

To reiterate information provided in a much earlier reply, the Apple Support Community (ASC) is a user-to-user technical form. Other than the site Moderators, Apple neither monitor nor participate within the Community.

Contributors here are all end-users, just like you. Other than providing advice, nobody here can assist you with billing or refunds.

0Amr2dz4j wrote:

Don't help, as I have make a complaint on a company level

This is not a forum for contacting Apple.

I have made my request to Apple support which is one of the largest companies on the planet.

You have not made any request to Apple Support by posting here.

To take your points in order -

Why are you here? (Since you don’t seem to want people’s advice).

Posting messages here is not making a complaint to Apple support.

Nobody replying here will be an Apple employee. Again….it’s a user to user forum