How to refund an App Store app?

My boyfriend helped me download a work app with his CC. Now he’s gotten 2 14.79 charges on his CC. The app was free. I never download apps I have to pay for and I also removed his CC right after I used it because apple makes you put in cc to download anything ! He is ****** about it and I don’t know how to get him a refund !


[Re-Titled by Moderator]

iPhone 12, iOS 16

Posted on Nov 15, 2023 1:51 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 15, 2023 1:58 PM

It is easy:


  1. Go to reportaproblem.apple.com and sign in with your Apple ID.
  2. Choose Check Status of Claims. If you don't see Check Status of Claims, you don't have any pending refund requests.
  3. To see the status, tap or click Pending.


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing —It might take up to 60 days for the statement to show the refund.


Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund.


If you don't see the refund after 30 days, contact your financial institution.


Hope that helps.

2 replies
Question marked as Top-ranking reply

Nov 15, 2023 1:58 PM in response to ekthornton

It is easy:


  1. Go to reportaproblem.apple.com and sign in with your Apple ID.
  2. Choose Check Status of Claims. If you don't see Check Status of Claims, you don't have any pending refund requests.
  3. To see the status, tap or click Pending.


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing —It might take up to 60 days for the statement to show the refund.


Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund.


If you don't see the refund after 30 days, contact your financial institution.


Hope that helps.

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How to refund an App Store app?

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