Assistive Access on Iphone XS

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Level 1

4 points

Assistive Access on Iphone XS

Hi everyone,

I have found out today about Assistive Access feature on IOS 17. It is very useful especially for service operation, when you leave the IPhone in service and you prefer to limit the accessibility to your personal information.

I have activated this feature, to see how it works and I have the following question: when in Assistive Access mode, how you can turn off the device? Is it possible and if it is, at restart, the device will restart in Assistive Access mode?

Looking forward to your reply.

Thank you.

Kind regards.

Posted on Nov 16, 2023 6:21 AM

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Answer 1

ProustGiulio

Level 10

209,784 points

Nov 16, 2023 7:07 AM in response to Ionutul

See also this support page:--> Enter and exit Assistive Access on iPhone

Service: depending on the type of service your iPhone needs, you must follow the intrsuctions provided in the support article I posted in my previous reply. To my knowledge, Assistive Access hasn't been designed to protect your personal info in case of iPhone service.

Regards

Giulio

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Answer 2

ProustGiulio

Level 10

209,784 points

Nov 16, 2023 6:38 AM in response to Ionutul

See this support page (and its sub-links):--> Set up Assistive Access on iPhone .

As far as things to do when your iPhone needs service, these are the steps you need to perform:--> Get your iPhone, iPad, or iPod touch ready for service

Regards

Giulio

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Answer 3

Ionutul Author

Level 1

4 points

Nov 16, 2023 6:50 AM in response to ProustGiulio

Dear Giulio,

Thank you for the details. I have checked the info in the support page and I haven't found the answers to my questions : how can I turn off the device in Assistive Access mode and at restart if the IPhone restarts in this mode. This possibility would be very useful for service procedure. Let's say you leave the device at service in Assistive Access mode, then the technician turns off the IPhone, performs the service procedure and restarts the device in the same Assistive Access mode for tests, to see if the IPhone works OK. In other words, you can leave the device at service in Assistive Access mode and after repair, you pick up the device in the same mode and you return the device to normal operating mode.

Looking forward to your reply/comments.

Thank you.

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Answer 4

Ionutul Author

Level 1

4 points

Nov 16, 2023 10:13 AM in response to ProustGiulio

Thanks again for the info.

Still, if you could turn off and restart the IPhone in Assistive Access mode, it would be a very useful tool for service purpose also.

Maybe in a future software update this possibility will be included.

Best regards

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Assistive Access on Iphone XS

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