I have a work phone with someone else's Apple ID on it. I need to delete and reset

I do not have the old Apple ID password and the phone number was reassigned by the phone provider to someone else. I can't reset this phone to be able to use it

iPhone 8 Plus, iOS 13

Posted on Nov 16, 2023 7:36 AM

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Posted on Nov 16, 2023 7:45 AM

Everything that you are saying is correct.


The Apple ID and Apple ID Password of the person who used the phone before you will be needed. The phone is useless until the Activation Lock on the phone is removed.


If your employer gave you the phone, they are responsible for the phone.



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I have a work phone with someone else's Apple ID on it. I need to delete and reset

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