Your account has been disabled in the App Store and iTunes

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Your account has been disabled in the App Store and iTunes

When trying to update apps, the message "Your account has been disabled in the App Store and iTunes" appears. I tried logging out and logging in with my Apple ID, changing my password, and using the "get support" option to enable my account, but all I got was an "enabled" message and an email saying "Your account has been enabled." nothing has changed. I did this several times. I noticed the problem about 2-3 months ago. I would also like to add that contactless payments work flawlessly and downloading applications/system updates is not a problem.

Please help me how to fix it, because it prevents me from updating apps (automatically and manually)... :(

iPhone SE

Posted on Nov 16, 2023 10:45 AM

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Answer 1

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Limnos

Community+ 2026

Level 10

430,517 points

Nov 16, 2023 11:15 AM in response to eventide223

Hello,

With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.

Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

or for telephone contacts refer to: Contact Apple for support and service - Apple Support

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Your account has been disabled in the App Store and iTunes

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