to login, wireless keyboard keys don't work on 24" iMac M-1

Have tried to login on my 24" iMac M-1 that I just purchased using its wireless keyboard. when I press the keys to type in my password, nothing happens. it worked before but hasn't been working recently. how do I fix this problem? My keyboard shows the green light so its ok.

iMac 21.5″, macOS 10.15

Posted on Nov 17, 2023 1:37 AM

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Question marked as Best reply

Posted on Nov 17, 2023 1:48 AM

Please check following steps


1.Verify that your iMac is connected to the keyboard via Bluetooth.


2.If the keyboard utilizes a USB dongle, attempt connecting the dongle to an alternative USB port on your iMac.


3.Make sure that both your iMac's operating system and Bluetooth firmware are current. If not, update them as needed.


4 replies
Question marked as Best reply

Nov 17, 2023 1:48 AM in response to jo-anne152

Please check following steps


1.Verify that your iMac is connected to the keyboard via Bluetooth.


2.If the keyboard utilizes a USB dongle, attempt connecting the dongle to an alternative USB port on your iMac.


3.Make sure that both your iMac's operating system and Bluetooth firmware are current. If not, update them as needed.


to login, wireless keyboard keys don't work on 24" iMac M-1

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