Preview app loses annotations

More than once, I have saved/closed a PDF in Preview.app and lost most (but not all) of my annotations: text, lines/boxes/arrows, etc.


I had been doing "incremental saves" throughout the day(s); but after finishing/saving/closing, then reopening, all of the recent annotations are gone. Many hours of painstaking work...poof. And, as I said, incremental saves were no protection; the app just decided to revert to a much older version of the document. (though the save/modification date of the file is current)


Reading the "Community" forums, this is a known problem, flagged many times over many years. Still no fix. Very shoddy. Interestingly, "Preview" is not listed among the many macOS apps on Apple's feedback page (Product Feedback - Apple). I guess it's, de facto, an unsupported product.


(Sonoma 14.1; Preview 11.0)


MacBook Pro (M2 Pro, 2023)

Posted on Nov 17, 2023 10:23 AM

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Posted on Nov 17, 2023 11:16 AM

Preview feedback goes through the macOS feedback channel as the application is bundled with the operating system.


Preview autosaves on the local filesystem, or iCloud Drive. Other server or cloud-based filesystems may not support autosave functionality, or even PDF attributes added to the layer above the original PDF content that may get stripped off. I don't save PDFs to Google Drive, Dropbox, Box, OneDrive, or even my Synology NAS server.


With Sonoma 14.1.1, or earlier releases of macOS for that matter, I have not lost any applied PDF annotations in Preview using the local filesystem or iCloud Drive. One loses the ability to edit the retained annotations once they are "flattened" during a Print : PDF : Save as PDF selection, but this does not occur in my testing with other File menu activities such as Save, Save As, or even Export (PDF).

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Nov 17, 2023 11:16 AM in response to DogCowChips

Preview feedback goes through the macOS feedback channel as the application is bundled with the operating system.


Preview autosaves on the local filesystem, or iCloud Drive. Other server or cloud-based filesystems may not support autosave functionality, or even PDF attributes added to the layer above the original PDF content that may get stripped off. I don't save PDFs to Google Drive, Dropbox, Box, OneDrive, or even my Synology NAS server.


With Sonoma 14.1.1, or earlier releases of macOS for that matter, I have not lost any applied PDF annotations in Preview using the local filesystem or iCloud Drive. One loses the ability to edit the retained annotations once they are "flattened" during a Print : PDF : Save as PDF selection, but this does not occur in my testing with other File menu activities such as Save, Save As, or even Export (PDF).

Nov 18, 2023 3:34 AM in response to DogCowChips

DogCowChips wrote:

FYI, I am not using any offline file repo; everything is on my local drive.

That you haven't (yet) experienced the problem with Sonoma 14.1.1 should be no comfort. This problem has been going on for years. Your time will come.

I have been using Preview for a very long time (decades) and have never lost an annotation, even on Sonoma 14.1.1.



In fact, I just encountered the same(!) problem on a different file, just now (that is,later, the same day as my original post, above). This time--forewarned and recently burned--I made a duplicate (Finder Cmd-D), before I closed the document...and it was corrupted (missing many recent annotations). I went back to the original (thankfully, still open in Preview) and tried several ways to "save" it. Printing (to a new PDF file) still showed the recent annotations; but, as you point out, the printed annotations are no longer editable; so that's not much help. Next, I tried Preview's "Duplicate..." (there is no "Save as...", as you incorrectly alluded, above).

One holds the option key to change Duplicate on the Preview File menu to Save As… this has not changed over the years and I am far more engineering minded to not get that detail correct.

---

That file, did retain all of my recent edits (whew!). I tried a few more things (e.g., "touching" the original with a minor modification and saving it) to no avail. When I came back to test the "Duplicate..." gambit, guess what? It no longer worked (annotations were, again, lost).



Advice to the wise: before saving and closing a document that you've heavily annotated, make a duplicate copy and check that it retains all of your added content. Only then, close your original and re-open it to check if it is a faithful version. If not, you've made a known-good backup (hopefully). I wish I could advise on a bullet-proof method for making such a duplicate but, as I said above, it's flakey and inconsistent. Just keep trying...and, as I did/do, curse the developers as you struggle.

Advise to the Apple Development Team: get on this and fix it (finally!). It's an embarrassment!!!

These are fellow user supported public communities and no Apple product teams participate here. They won't see your post for that reason. You can send direct feedback to the macOS Product team.

Nov 18, 2023 11:12 AM in response to VikingOSX

I'm beginning to get an inkling of what might be going on here: I've been bitten (mauled) by feeping creatures that I didn't even know existed. Apparently, Preview keeps a TimeMachine-like database of documents' histories. And I suspect mine is corrupted.


Until you mentioned the Opt-File/Save As... menu item, I had never known of it. The keyboard shortcut (Cmd-S) to "Duplicate..." is the same as the old "Save As...", so I figured it was just a synonym for the same behavior. However, I very rarely used it; instead, preferring Finder's "Duplicate..." (Cmd-D) if I needed a fresh copy (e.g., for backup purposes).


Suspecting my running version of Preview was fubared, I decided to close it down and restart. (BTW, I hate doing this, because all of the nicely tab-grouped windows I've setup are shattered into individual windows for every document when they are reopened. Not like Safari tab-grouped windows are remembered and repopulated upon a close/open cycle of the application.) But first, of course now suspicious, I wanted to check that the edits of each document had actually been saved correctly. The first open document I examined had a black dot in the center of the red button of the stoplight trio in the upper left, indicating that I had unsaved changes. So I typed Cmd-S; the black dot disappeared; but, curiously, the "Date Modified" entry for the file in my (Desktop) Finder window (sorted by descending "Date Modified", so it should have been promoted to the top) did not update to the current date/time stamp; the file I had just "saved" still had the three-day-old Date Modified. WTH!


It was then that I started exploring the various "save" options and discovered the TimeMachine-like feature (using "File/Revert to>"). I don't know what Apple intends for this versioning chaos feature, but it's broken, and should be withdrawn until it works more reliably.


Meantime, I struggle to "save" a version of the file that I can see on my screen...but can't capture into a disk file. I may have to sacrifice all of the edits in my current session and just close/open the application. Probably reboot, too, while I'm appeasing the Apple developer bit-bending gods, and further disarraying the current state of my Desktop (e.g., window placement within multiple Spaces...I use 12, across two monitors)

======================================

When I get this squared away--or just give up--I'm going to explore another Preview behavior that I've experienced: crash after accidentally moving a graphical element (e.g. a "line" segment) off of the page. But that'll be a fresh thread ;-)

Nov 17, 2023 11:27 PM in response to VikingOSX

FYI, I am not using any offline file repo; everything is on my local drive.


That you haven't (yet) experienced the problem with Sonoma 14.1.1 should be no comfort. This problem has been going on for years. Your time will come.


In fact, I just encountered the same(!) problem on a different file, just now (that is,later, the same day as my original post, above). This time--forewarned and recently burned--I made a duplicate (Finder Cmd-D), before I closed the document...and it was corrupted (missing many recent annotations). I went back to the original (thankfully, still open in Preview) and tried several ways to "save" it. Printing (to a new PDF file) still showed the recent annotations; but, as you point out, the printed annotations are no longer editable; so that's not much help. Next, I tried Preview's "Duplicate..." (there is no "Save as...", as you incorrectly alluded, above). That file, did retain all of my recent edits (whew!). I tried a few more things (e.g., "touching" the original with a minor modification and saving it) to no avail. When I came back to test the "Duplicate..." gambit, guess what? It no longer worked (annotations were, again, lost).


Advice to the wise: before saving and closing a document that you've heavily annotated, make a duplicate copy and check that it retains all of your added content. Only then, close your original and re-open it to check if it is a faithful version. If not, you've made a known-good backup (hopefully). I wish I could advise on a bullet-proof method for making such a duplicate but, as I said above, it's flakey and inconsistent. Just keep trying...and, as I did/do, curse the developers as you struggle.


Advise to the Apple Development Team: get on this and fix it (finally!). It's an embarrassment!!!


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Preview app loses annotations

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