I am missing my profile photo in iOS App store

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Level 1

20 points

I am missing my profile photo in iOS App store

Team, after upgrading to a new iPhone 15 Pro from an older iPhone 13 Pro, and running the most up to date iOS 17, my iOS App Store account profile photo is gone. Same on my iPad Air 5th Gen after updating to iPadOS 17 as well. This only occurred after the updates to iOS 17 on both devices. Previous iOS 16 on my iPad Air and iPhone 13 Pro had a profile photo. I have checked my Apple ID account page and iCloud.com account page and my profile photo is there, just not in the iOS App Store on my devices. Any tips on how to bring it back in? I know it's a small thing to complain about, but I do wonder why it just disappeared. FYI.... my iCloud for contacts syncing, etc is different than my Apple ID to sign in on an iOS or Mac device for content purchasing. My iCloud card shows my profile photo perfectly on my iOS devices, just not the App Store profile.

iPhone 15

Posted on Nov 19, 2023 5:20 AM

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Answer 1

Dec 14, 2023 9:20 AM in response to drumfreak68

I have the same issue too. Are you using 2 separate Apple IDs? The only explanation I can come up with is that there is a glitch in the software for those that use 2 separate Apple IDs. I use one as my main iCloud account and another one for the App store. It seems that those using one Apple ID for both don't have that issue. I noticed it immediately after updating from iOS 16 to iOS 17 and thought that one of the updates would have corrected it. We are at 17.2 now and it's still an issue. Hopefully, it will get resolved with iOS 17.3 next month.

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Answer 2

drumfreak68 Author

Level 1

20 points

Dec 14, 2023 5:01 PM in response to MoralesEsq

Yes, I use two separate Apple ID's..... one for iCloud, the other for App Store/iTunes purchases. I am thinking the iOS is the issue as well... I was hoping recent 17.2 was the fix. Nope! One can wait and hope.......

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