when i start my new iphone, i dont get the screen to transfer data - either restore from back up or copy from other iphone
iPhone 12, iOS 17
You will need to make a backup of the "old" phone on iCloud or a computer. Then, erase the new phone and run though the setup again when the "hello" screen appears, choosing the option to transfer data from a backup on iCloud or a computer. Details below.
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
You will need to make a backup of the "old" phone on iCloud or a computer. Then, erase the new phone and run though the setup again when the "hello" screen appears, choosing the option to transfer data from a backup on iCloud or a computer. Details below.
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
When you first start up a new iPhone, you will see the "hello" screen. Something is wrong if you didn't.
Following the prompts, you will see a page with an option to tranfer data directly from an "old" phone to the "new" using Quickstart, or transfer data from a backup of the old phone on iCloud or a computer over to the "new" phone.
If you bypassed those options, then you will need to erase the phone and start over again from the "hello" screen.
Thanks for the help. It was a company phone. I found out today when I reached internal support that restore was disabled in the settings and thats why i wasnt able to do it. They enabled it when i shared my imei and then i was able to set it up.
When you start a new phone or a used one that has been correctly reset it will display a screen that says “Hello”. If you don’t see this it is a previously used phone that was not properly reset. If it does say Hello after going through a few basic setup screens it will show options for transferring data from another phone or from a backup.
If the new phone does not have the latest version of iOS you will first be prompted to update it.
Here is more detailed information about transferring content→Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad - Apple Support
OK, new data. You can’t sync them, but you can back up the old phone, then reset the new phone and restore that backup to it.
You can also sync both phones to the same iCloud/AppleID account. Go to Settings/[your name]/iCloud and turn on all the switches on each phone. Then wait, with the phones connected to power and Wi-Fi.
It depends on how long you wait. If you had reset it immediately you would have been able to do a Quick Setup, which uses temporary iCloud storage that you then lose. You can get the setup screen again if you reset the phone to factory settings using your computer, but not if you just erase it. See→Restore your iOS device to factory settings - Apple Support
It was a company phone.
Ah, that explains it. Guess we should have asked about that possibility, rather than taking things at face value.
thanks Lawrence for your comment. i see the hello prompt, i have reset it several times. i dont get the transfer data page.
when i first received it, i had seen that and backed up. but then i continued using my old phone and they got out of sync. then i tried erasing, resetting several times (both old phone and new phone on latest releases) but the transfer data screen does not show up anymore.
thanks Bob. i see the hello prompt, i have reset it several times. i dont get the transfer data page.
when i first received the new iphone 14, i had seen that and gotten all my data and apps in place. but then i continued using my old phone and they got out of sync. to get them back in sync, i tried erasing, resetting several times (both old phone and new phone on latest releases) but the transfer data screen does not show up anymore.
How do i restore the back up to new phone Lawrence?
And how come i dont get the transfer data screen any more when i reset the new phone?
I could not figure out
when i start my new iphone, i dont get the screen to transfer data - either restore from back up or copy from other iphone
