iPhone 13 mini face recognition set up fails

Tried a dozen times to set up face recognition. My face is perfectly centered in the box and I just keep getting a message pop up that reads "Move the camera lower." I move it lower and nothing. No matter where I point the camera this message persists so I can't finish set up. It worked when I first got the phone but one of the updates last year killed it. How do I get this working?

iPhone 13 mini, iOS 17

Posted on Nov 20, 2023 9:38 AM

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iPhone 13 mini face recognition set up fails

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