I had my battery replaced and now I have an alert that it is an unknown part. How can I get rid of this

I had to replace my battery & now it says it has an “unknown part”. How can I get rid of this message.

iPhone 11 Pro, iOS 17

Posted on Nov 20, 2023 12:18 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 20, 2023 12:31 PM

As mentioned…if it wasn’t repaired by Apple or an authorized repair facility with an authentic Apple battery you can not get rid of the message. Apple is very explicit that all repairs should be done by them or an authorized facility with exception to any repairs they allow you to do as a self repair with authorized parts and tools.


Apple Repair and Repair Status Check - Official Apple Support

Self Service Repair - Apple Support


2 replies
Question marked as Top-ranking reply

Nov 20, 2023 12:31 PM in response to Sara's iPhone 4S

As mentioned…if it wasn’t repaired by Apple or an authorized repair facility with an authentic Apple battery you can not get rid of the message. Apple is very explicit that all repairs should be done by them or an authorized facility with exception to any repairs they allow you to do as a self repair with authorized parts and tools.


Apple Repair and Repair Status Check - Official Apple Support

Self Service Repair - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I had my battery replaced and now I have an alert that it is an unknown part. How can I get rid of this

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.