my touch screen is not working. when on try to turn off the phone to reset, it goes to the shutoff screen but since the touch screen is not working I can not slide to turn off.
iPhone 14, iOS 16
Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:
In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).
Regards
Giulio
Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:
In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).
Regards
Giulio
my touch screen is not working. when on try to turn off the phone to reset, it goes to the shutoff screen but since the touch screen is not working I can not slide to turn off.
