AlgoaFM wrote:
Hi there I have an issue with adding fingerprints for touch ID on a Macbook Air. It shows authentication disabled error when
I try to unlock with the user's credentials, and won't allow me to use admin credentilas as the user's username is greyed out.
I have all ready tried all the solutions I came across on the forums, and this issues occurs on OSX Ventura and Sonoma. I would really appreciate if i can get advice on how to resolve the issue.
I do not understand the issue as presented.
this is assuming you are using your internal keyboard...
Under what conditions and where is this:
"try to unlock with the user's credentials, and won't allow me to use admin credentilas as the user's username is greyed out. "
Verify >System Settings>TouchID & Password settings
Have you removed all finger prints and add back in anew?
ref: Use Touch ID on Mac - Apple Support
Touch ID & Password settings on Mac
If Touch ID isn't working on your Mac
Note—There are a few instances where Touch ID will not be accepted by macOS:
• If you restarted your Mac, or if you're not logged into your user account.
• If you have not unlocked your Mac for 48 hours.
• If you are trying to unlock Security & Privacy
• If you are trying to unlock Users & Groups Settings (when FileVault is on)
• If 5 wrong fingerprint attempts
