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I phone stuck during update

While i was updating my phone 12 pro the phone got stuck with the apple sign and update progress on the screen. I tried to force restart it but nothing is changing

iPhone 12

Posted on Nov 22, 2023 6:22 PM

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Question marked as Top-ranking reply

Posted on Dec 1, 2023 2:09 AM

My iPhone 14 Pro was stuck at the confirmation screen noting it was now 17.1.2. the OK button was not responding and a normal shutdown process was not working. After some searching, I tried this and I now have my phone working again:


  1. Press on the Volume Up button located on the left side of the phone and let go.
  2. Press on the Volume Down button and let go.
  3. Press and hold the side button until the Apple logo appears on the screen.


The first two steps have to be separate actions but done in quick succession.


Good luck!

3 replies
Question marked as Top-ranking reply

Dec 1, 2023 2:09 AM in response to assaad34

My iPhone 14 Pro was stuck at the confirmation screen noting it was now 17.1.2. the OK button was not responding and a normal shutdown process was not working. After some searching, I tried this and I now have my phone working again:


  1. Press on the Volume Up button located on the left side of the phone and let go.
  2. Press on the Volume Down button and let go.
  3. Press and hold the side button until the Apple logo appears on the screen.


The first two steps have to be separate actions but done in quick succession.


Good luck!

Nov 23, 2023 3:49 AM in response to assaad34

Your device is probably not connected to the internet. There are a few steps you can take to verify the connectivity of your device.


Firstly, you can open a web browser on your device. When you open a web browser, the initial page that loads is typically based on your browsing history or cookies. To further confirm the connection, you can tap on any link on that website. If the link opens and displays the corresponding content, it confirms that your device is indeed connected to the internet.


Another method to check internet connectivity is by opening a specific application that requires an internet connection. WhatsApp is an example of such an application. When you launch WhatsApp, it immediately attempts to establish a connection with its servers to synchronize your chats and display any new messages. If you can see your chat conversations and receive real-time updates, it indicates that your device is connected to the internet.



Connecting to Wi-Fi is the initial step, followed by establishing an internet connection.


However, it's important to note that connecting to Wi-Fi does not automatically guarantee an internet connection. In the event that you are unable to connect to Wi-Fi, the issue may stem from settings on your iPhone or the router/modem.


On the other hand, if you are unable to establish an internet connection despite being connected to Wi-Fi, the problem is likely related to the settings on your router/modem. In such cases, it is advisable to promptly contact your Internet Service Provider (ISP) for assistance.



Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...



Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately



For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support



There are only 2 ways to update an iOS/iPadOS. Know how to...



Before any iOS / iPadOS update, please do the following

Go to Settings > General, and tap Profiles & Device Management. Tap the iOS Beta Software Profile. Tap Remove Profile, then restart your device --> How to uninstall iOS beta software - Apple Support



VPN or proxy connections might prevent your device from contacting the update servers.



If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Try updating iOS after each step.

  • Try to Forget the WiFi network and add it again
  • Try another WiFi network 
  • Toggle sets automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable




I phone stuck during update

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