phone damage(??)

Hi guys, so recently my phone has been acting up. Sometimes when i turn my phone on, my screen becomes very grainy, when i’m on an image for too long, it’s burns in my screen, there are faint static lines and the color is inverted. It usually goes away after i continue to use it after a period of time or i leave my phone alone for a few hours but i’m still very concerned and i need to know if this is possibly phone damage because i used to throw my phone around carelessly and kept dropping it in water by accident. If so, could i get it repaired or can i trade my phone in for the iphone 13 pro (i have an iphone 11)

iPhone 11, iOS 17

Posted on Nov 22, 2023 7:14 PM

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Question marked as Top-ranking reply

Posted on Nov 22, 2023 11:27 PM

It sounds like your iPhone is experiencing multiple display-related issues. The symptoms you've described, such as screen burn-in, grainy display, static lines, and color inversion, could indicate underlying hardware problems, especially if the phone has been dropped or exposed to water in the past.


Given the history of accidental drops and water exposure, it's quite likely that the issues are related to physical damage. If the problems persist despite restarting the phone or leaving it alone for a while, it might require professional attention.


Get a Genius Bar Reservation and Apple Support Options - Apple

When you encounter issues with your Apple devices, the Genius Bar at Apple Retail Stores is the go-to place for expert assistance. The Genius Bar is staffed by knowledgeable Apple employees, often referred to as "Geniuses," who can diagnose and resolve a wide range of hardware and software-related problems. To ensure personalized attention and a convenient visit, Apple provides the option to schedule a Genius Bar Reservation.


Contact Genius Bar.

Manage Reservations - My Reservations - Apple



Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

  1. If you prefer face-to-face assistance, you can visit an Apple Retail Store. Apple Retail Stores are designed to provide a hands-on experience with Apple products and offer support services. You can speak with Apple specialists, known as "Creative Pros" in some locations, who can assist you with product-related inquiries or minor troubleshooting.
  2. In addition to Apple Retail Stores, there are Apple Authorized Service Providers (AASPs) that are authorized to perform repairs on Apple products. AASPs are independent businesses certified by Apple to offer service and repairs for various Apple devices.
  3. If visiting a physical location is not possible or convenient, you can seek support by contacting Apple Support. Apple offers various channels for support, including phone support, live chat, and email. The official Apple Support website provides information on how to reach out to Apple for assistance.


Finally, you can also start a repair log or track the status of existing repair --> Apple Repair and Repair Status Check - Official Apple Support


In summary, Apple provides customers with a range of support options, including the Genius Bar Reservation system, visits to Apple Retail Stores or Authorized Service Providers, and various channels to contact Apple Support for assistance with their products. These services aim to ensure that Apple users receive the necessary help and support whenever they encounter issues with their devices.


Before making any decisions, I'd recommend visiting an Apple Store or an authorized service center to get a professional assessment. They can give you a clearer picture of what's wrong with your phone and provide options for repair or trade-in.


Remember, it's essential to back up your data regularly, especially if your phone's condition is deteriorating, to avoid any potential loss during repair or replacement processes.

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1 reply
Question marked as Top-ranking reply

Nov 22, 2023 11:27 PM in response to livspage

It sounds like your iPhone is experiencing multiple display-related issues. The symptoms you've described, such as screen burn-in, grainy display, static lines, and color inversion, could indicate underlying hardware problems, especially if the phone has been dropped or exposed to water in the past.


Given the history of accidental drops and water exposure, it's quite likely that the issues are related to physical damage. If the problems persist despite restarting the phone or leaving it alone for a while, it might require professional attention.


Get a Genius Bar Reservation and Apple Support Options - Apple

When you encounter issues with your Apple devices, the Genius Bar at Apple Retail Stores is the go-to place for expert assistance. The Genius Bar is staffed by knowledgeable Apple employees, often referred to as "Geniuses," who can diagnose and resolve a wide range of hardware and software-related problems. To ensure personalized attention and a convenient visit, Apple provides the option to schedule a Genius Bar Reservation.


Contact Genius Bar.

Manage Reservations - My Reservations - Apple



Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:

  1. If you prefer face-to-face assistance, you can visit an Apple Retail Store. Apple Retail Stores are designed to provide a hands-on experience with Apple products and offer support services. You can speak with Apple specialists, known as "Creative Pros" in some locations, who can assist you with product-related inquiries or minor troubleshooting.
  2. In addition to Apple Retail Stores, there are Apple Authorized Service Providers (AASPs) that are authorized to perform repairs on Apple products. AASPs are independent businesses certified by Apple to offer service and repairs for various Apple devices.
  3. If visiting a physical location is not possible or convenient, you can seek support by contacting Apple Support. Apple offers various channels for support, including phone support, live chat, and email. The official Apple Support website provides information on how to reach out to Apple for assistance.


Finally, you can also start a repair log or track the status of existing repair --> Apple Repair and Repair Status Check - Official Apple Support


In summary, Apple provides customers with a range of support options, including the Genius Bar Reservation system, visits to Apple Retail Stores or Authorized Service Providers, and various channels to contact Apple Support for assistance with their products. These services aim to ensure that Apple users receive the necessary help and support whenever they encounter issues with their devices.


Before making any decisions, I'd recommend visiting an Apple Store or an authorized service center to get a professional assessment. They can give you a clearer picture of what's wrong with your phone and provide options for repair or trade-in.


Remember, it's essential to back up your data regularly, especially if your phone's condition is deteriorating, to avoid any potential loss during repair or replacement processes.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

phone damage(??)

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